Support & Maintenance
Our method of supporting and maintaining hardware is refreshing in that we always maintain 'swap out' systems to support you. We know you cannot wait 3 days for the parts required to be delivered, so we aim to have your systems back on line in the shortest time, with attendance with spare equipment often in less than 2 hours.
Our remote, proactive, support allows us to offset many problems, sorting them out before they present as problems to your users. With the use of remote alert tools we are often able to recognise developing problems and sort them out without any down time occurring.
Because of our proactive approach to support we are readily able to reconfigure complete infrastructures from our 'spare equipment' stock, hence our ability to offer our low cost Disaster Recovery service, yet another 'tick in the box'. What you will also know is that your backups will actually restore as we carry out regular tests to ascertain this fact.