About Managed Services
Managed Services solutions are very simple, you decide with us what your IT solution should deliver, what it should work with (the essential applications in your business) and who is to use what and how. We then come up with a proposal that re-equips your business with a totally new IT infrastructure covering all hardware, software, support, training, upgrades and just for good measure a disaster recovery package.
What you get is a system that is maintained to a very high standard throughout the term of your agreement. Utilising high speed secure links (VPNs -Virtual Private Networks, IP Clear, and so forth), we are able to offer an extremely responsive level of support to our users. These links are also established to link your offices together and to connect people you wish to work from home, if needed. This produces a low cost network for your business.
What makes our solution radically different is the way in which we support our customers. Over many years we have developed a range of remote support tools, which allow us to offer a very proactive level of support coupled with the ability to respond to users at the same time they are actually experiencing problems. Using this technology Goldthorn Services is able to respond literally in minutes to customer problems rather than taking hours/days to come out to spend minutes to fix a problem.
Hardware problems are addressed with swap out equipment; our users don't lose unnecessary time waiting for replacement parts. This active approach allows us to offer disaster recovery for your IT systems within the managed services contract, at no extra cost.